St. Mary’s University

                              School of Graduate Studies (SGS)                        

STUDENT SUPPORT SERVICES OFFICE (SGS)

Vision

The Vision of St. Mary’s University is to become among the leading higher education centers of academic excellence in teaching-learning, research, publications and community services in East-Africa and contribute to the development of Ethiopia.

Mission

The Mission of St. Mary’s University is to offer conventional and distance education that is

accessible to the larger society through reasonable tuition focusing on quality and standards in teaching, research and outreach services.             

 

   Student Support Services Office  (SSSO)                            

The Student Support Services Office (SSSO) at the School of Graduate Studies (SGS) was founded to enhance students’ active engagement and involvement in the teaching and learning process, to give support to endeavors related to scaling up comprehensive student development and leadership opportunities and strengthening student-centered services, operations, and facilities development. The Office is the point of contact for graduate students; the right arm of the academic units in facilitation and coordination of diverse academic activities. It serves as a bridge to knowledge, skills, attitudinal and professional self-development. 

The Student Support Services Office of the School of Graduate Studies has the following tasks:

  • Provides incessant support at every stage of graduate education, whether the student is having personal and academic problems that may affect his/her success in an academic performance;
  • Offers intensive academic counseling and training to help students complete their studies successfully;
  • Designs guidance & counseling schedule for academically challenged students who end up with probation and suspension to improve their academic status;
  • Organizes and provide guidance services and orientation to new entrants in collaboration with deans offices;
  • Hears students’ grievances and appeals and brings the same to Graduate Council (GC) for decision in a timely fashion;
  • Organizes make-up exams and re-evaluation for students who missed final exams due to reasons beyond their control supported by tangible evidence;
  • Conducts election of class representatives, holds face-to-face meetings with them and reports the feedback to top management for remedial actions;
  • Conducts customer satisfaction surveys on SGS service delivery (students’ satisfaction, course experience and staff concern);
  • Coordinates thesis writing and following up the progress of graduate students’ thesis work (organize orientation sessions for Thesis I, develop and disseminate thesis timeline, support and follow-up students’ thesis writing, and evaluate the process of thesis writing)
  • Familiarizes students with the University’s policies, rules and regulations;
  • Follows-up the smooth running of class schedules and examinations; 
  • Facilitates students’ practical attachment in actual work environment;
  • Coordinates graduation ceremony and preparation of graduation year book.

The office closely works with faculty deans, academic staff, Registrar Office, students, and the University community at large in the creation of a fully integrated student educational experience.

Address:

Student Support Services Office 

School of Graduate Studies

St. Mary’s University, Main Campus

Tel. +251 11 552 4503

E-mail: sgs@smuc.edu.et,   P. O. Box: 1211

 Addis Ababa, Ethiopia 

 Ethiopia