ICT Development and Support Unit of SMU has been established at the beginning September 2010 with the objectives of building state-of-the-art ICT infrastructure and mainstreaming the ICT-based services in the teaching, learning, research, consultancy and administrative activities of the university. The unit also aims at ensuring sustainable use of the technology by providing hardware, software and network maintenance services. To accomplish the above stated tasks the unit has been structured into three major sub-units – Network & System Admin Sub-Unit, Hardware and Network Maintenance Sub-Unit and Systems & Computing Services. The three sub-units are organized at the university level providing support services to all campuses (Mexico Campus, Green Campus, Midir Babur Campus). There is a system and network admin sub-unit at the Green Campus providing support for School of Graduate Studies, College of Open and Distance Learning and SMU Administration.  There are also computing labs at Mexico Campus and at Graduate School that provide services to students.

 The Network & System Admin Sub-Unit provides the following major network and system related services:

  • managing and configuring Web servers that provide access to various web-based applications including Registrar, Human Resource, KOHA Library System, GLPI, and Moodle,
  • content management, 
  • managing and configuring DHCP server,
  • managing and configuring MS-Exchange server,
  • securing the university’s system from external threat through managing and configuring ISA server,
  • managing, configuring and establishing new LAN connection,
  • maintaining  LAN connection failure,
  • managing wireless connection,
  • managing gateway to the internet,
  • increasing the publicity of the website of the university using search engine optimization,
  • installation and setup, configuration, upgrading, administration, monitoring and maintenance of the database management systems (DBMSs),
  • establishing security and access control procedures,
  • performing ongoing administrative functions, and ensuring business continuity and disaster recovery plansare in place for the organization's databases,

The Hardware and Network Maintenance Sub-Unit provides different services to offices and computing labs including:

  • installing operating system as required,
  • configuring required  software as requested,
  • upgrading hardware’s as requested,
  • taking backup,
  • handling virus problems and recovery issues,
  • rearranging computer resources as requested,
  • basic maintenance of hardware,
  • basic maintenance of application and system software, and
  • monitoring lab resource.

The Systems & Computing Services Sub-Unit performs:

  • assess software needs, conduct requirement analysis, propose system development and follow up the development and deployment of the system,
  • manage the acquisition and disposal of computing resources,
  • assess the service quality of the ICTDS unit and introduce improvements,
  • guide consultancy and outreach services of ICTDS unit,
  • identify basic ICT training needs of the staff of the University.